Prevalent Technical Support

Prevalent provides product support for all Prevalent products for 90 days (from date of product shipment) and for those customers currently enrolled in the Prevalent Software Assurance Program.

Web Support Session

If you are scheduled for a web support session with one of our support engineers, you can join your session by providing your assigned meeting number below and clicking "Meet Now."

How to Contact Prevalent Technical Support

The Technical Support Department is available Monday - Thursday from 8:00 AM to 5:00 PM Mountain Standard Time, and Friday from 8:00 AM to 12:00 PM Mountain Standard Time, excluding Prevalent observed holidays. Please remember to have your product serial number and/or your Prevalent Partner information available when you call.

Technical Support Department
phone: 719.268.1890, option 2
fax: 719.268.1891
e-mail: support@prevasoft.com

Please supply the following information when sending a fax or e-mail support request:

Your Company Name
Your Name
Your Phone Number
Product Name and Version Number
Description of Problem
Best Time to Call